What’s Included?
1.
Helpdesk (Remote & On-Site Options)
Clear SLAs, multichannel support (email/portal/phone), and knowledgeable techs who speak human.
2.
Device & Software Management
Standardized setups, patching, antivirus/EDR, and license tracking to keep endpoints secure and consistent.
3.
Monitoring & Proactive Maintenance
24/7 monitoring of critical systems, with alerts and preventative fixes to avoid downtime.
4.
Backups & Recovery Checks
Verified backups and periodic restore tests so recovery actually works when needed.
5.
Vendor Coordination
We deal with ISPs, SaaS, and hardware vendors on your behalf to speed resolutions.
6.
Onboarding & Offboarding
Fast, secure account/device provisioning and deprovisioning to protect data.
7.
Monthly Health Reports
Transparent summaries of incidents, trends, and recommendations for improvement.
Our Proven Development Process
Onboarding & Inventory
We document your environment, secure access, and set SLAs and escalation paths.
Stabilization Sprint
We fix known issues, patch systems, and standardize configurations to reduce noise.
Proactive Monitoring
We watch key services and respond to alerts before users feel pain.
Day-to-Day Support
Friendly technicians resolve tickets quickly, documenting fixes for repeatability.
Quarterly Reviews
We analyze trends and propose improvements to reduce tickets and costs.
Frequently Asked Questions
Got questions? We’ve got answers. Here’s everything you need to know.
What are your response times?
Defined in your SLA—critical issues are prioritized.
Do you support hybrid/remote teams?
Yes—across locations and time zones.
Can you manage our licenses and renewals?
Yes—we track, right-size, and renew on time.
Do you offer after-hours coverage?
Available based on plan.
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